Inn Policies

CHECK IN and CHECK OUT

All rooms and suites at our Mystic, CT bed and breakfast in Ledyard are available for check-in at 3:00 pm. If you anticipate arriving after 8:00 pm, please let us know so we can set up a late arrival check in for you. Check out time is 11:00 am to allow enough time to prepare the room for incoming guests.

ROOM RATES

Our room rates are based on double occupancy.  We charge $35.00 for an additional person available in three of our rooms. All rates are subject to change.

PAYMENT

We require a 50% deposit for multiple night stays. The remaining balance is due at check-in and will be charged automatically to the credit card on file unless otherwise notified by guest. One night stays require the full amount due and will be charged when the reservation is made. Connecticut lodging tax is 15.00%. We accept Visa, Master card, Discover, American Express and cash. If you plan to use a gift certificate or gift card to pay for part of your stay, please let us know in advance by email or phone.

FIREPLACES

Fireplaces in rooms are not available year-round, and may only be used October 1 – April 30.

CANCELLATION

We are a small business and cancellations affect us significantly.  We realize that cancellations are often beyond your personal control.  Guests who have concerns are urged to consider travel insurance to protect yourselves against unforeseen eventualities including sudden illness in the family, airline or boat cancellations, any weather related reason, etc.

In the event a reservation is cancelled 14 days or more in advance of the arrival date, the deposit will be refunded less a $25 processing fee.  If a reservation is cancelled within 14 days of the arrival date, deposits will be refunded, provided the room is re-booked for all nights reserved and is subject to a $25.00 processing fee.  One night stays are nonrefundable if cancelled within the 14 days. Holiday reservations are non-refundable within 30 days of arrival.  Same day cancellations will be charged the entire amount of the stay. If you need to cancel your reservation, please contact us directly. Reservation changes are subject to a $25.00 administrative fee.

THIRD-PARTY GIFT CERTIFICATES

Please be mindful when presenting third-party gift certificates such as those from BedandBreakfast.com. We do not accept more than $250.00 in third party gift card redemptions per stay. Promotions and Specials offered by Stonecroft are not redeemable when using third-party gift certificates or gift cards. For guests intending on redeeming a gift card for their stay, please let us know when making the reservation. Gift certificates are not accepted at check-in without advance notice.

MINIMUM STAY

A two-night minimum stay is required most weekends throughout the year.  There are times however that we can accommodate one-night stays; please call to inquire. We will email you a confirmation within 48 hours after we receive your reservation deposit.  Please contact us if you do not receive a confirmation.

SPECIALS and PROMOTIONS

Our specials are offered for the convenience of on-line booking reservations found on our website.  These specials cannot be stacked or combined with any other discount offered by Stonecroft or any third party.

BREAKFAST

Breakfast at Stonecroft Country Inn is served from 8:30 am to 10:00 am on most mornings during high season in our dining room located in the Yellow Barn.  Breakfast time is flexible during weekdays and during quiet season. Please notify us of any dietary needs at the time of your reservation so we can do our best to accommodate.

SMOKING

We provide a smoke-free environment for the comfort of all our guests.  Smoking or burning candles or incense in the guestrooms or anywhere inside our buildings or on the decks or patios is not permitted. Smoking may be enjoyed outside beyond the gardens and patios.  Guests not complying with our nonsmoking/no candles policy will be charged a cleaning fee of $250.00.

CHILDREN

We welcome children 13 years and older at Stonecroft Country Inn.

PETS

We love pets; however, we cannot accommodate them at Stonecroft Country Inn.  Pets are not allowed in any room or on the grounds.  We do not allow any pet to be housed in your car overnight or during the day. Please leave your pets at home or use a nearby kennel.

OFFICE HOURS

Office hours are usually 9:00 am to 8:00 pm (We close earlier during the quiet season).  Special arrangements are made for guests arriving after the office closes.  Kindly let us know if you are delayed.

GIFT CERTIFICATES

If you plan on using a gift certificate to pay for part of your stay, please let us know either by email or phone.